Luofushan Operations Centre
1,200 m² owned operations and training centre with dispatch room, classrooms, QC lab and reception hall.
| Area | 1,200 m² |
|---|---|
| Dispatch desks | 12 |
| Training sessions/yr | 60+ |
ABOUT XIANRUAN
About Us
Brand operator, standard-setter, contract-backed delivery partner.
OUR STORY
Our Story
Founded in 2019 and operated by Shenzhen Leijun Technology Co., Ltd., XIANRUAN began as a lodge alliance on Mount Luofushan and has grown into the brand operator and standard-setter spanning dining, lodging, transport, touring, shopping, wellness, study tours and team building.
We do not harvest merchants with commissions. We cut their costs through centralised purchasing, unified training and dispatch, and protect clients with an eight-dimension standard and a revocable certification. Seeing the XIANRUAN mark means standards, compensation and rescue all have an owner.
100+
Certified partner merchants
80+
Standardised itineraries
50k+
Guests hosted to date
24h
Emergency rescue response
FACILITIES & CAPACITY
Bases & Capacity
Own operations centre plus certified partner bases — verifiable capacity, video audit and site visits welcome.
Certified lodge & courtyard cluster
46 certified lodges and Hakka courtyards across the core scenic area, 1,800+ rooms, live availability via direct system link.
| Certified lodges | 46 |
|---|---|
| Rooms available | 1,800+ |
| Peak capacity | 2,400 pax/day |
Study-tour & farming bases
Eight standardised study bases: farming, heritage crafts, factory visits and nature study, with safety officers and bilingual guides.
| Bases | 8 |
|---|---|
| Daily capacity | 1,200 pax |
| Staff ratio | 1:15 |
TCM wellness & herbal centre
Licensed TCM clinic, moxibustion rooms, herbal kitchen and mugwort plantation, with documented wellness programmes.
| Licensed TCM doctors | 9 |
|---|---|
| Therapy beds | 36 |
| Herbal dining seats | 320 |
Own & partner fleet
12 owned plus 60 partner licensed vehicles, 7–55 seats and accessible options, all insured and GPS-tracked.
| Fleet size | 72 |
|---|---|
| Seat range | 7–55 |
| Insurance | Full commercial cover |
CERTIFICATION
Certifications & Quality Standards
Scored on eight dimensions out of 100, mystery-shopper audits and quarterly re-reviews; Bronze / Silver / Gold plaques.
01
Licensing
Business licence, hygiene, fire safety and special permits on file.
02
Food safety
Open kitchen, traceable ingredients, sample retention, staff health certificates.
03
Cleanliness
Linen changed per guest, traceable room status, disinfection logs.
04
Safety
Vehicle inspection and insurance, facility maintenance, emergency drills.
05
Transparent pricing
Published price list, no forced spend, no on-site surcharges.
06
Service standards
Unified scripts, response SLAs, complaint handling and compensation rules.
07
Verified reviews
Post-order verified reviews only, no fake ratings, public remediation.
08
Integrity
No false advertising or overcharging — downgrade, delisting and public notice.
Certification process & levels
01
Application
02
Document upload
03
Credential review
04
On-site audit
05
Mystery visit
06
Plaque & launch
★
Gold
≥90 pts · priority dispatch
◆
Silver
≥80 pts · standard dispatch
●
Bronze
≥70 pts · probationary dispatch
CLIENT CASES
Client Cases
Real delivery records from corporates, schools, overseas operators and institutions.
A listed Shenzhen tech company
Technology / Internet · 800 pax · 2025
Challenge
An 800-person annual team event had to run within one week with identical lodging, dining and facilitation standards across all waves — no batch-to-batch inconsistency.
Approach
Parallel-base delivery: four certified lodge clusters, eight senior facilitators, unified meal standard and materials, with an hourly dispatch checkpoint and daily debriefs to calibrate the next day.
Result
All four waves completed on schedule, satisfaction 4.8/5.0, zero safety incidents, report and media delivered within five working days, contract renewed the following year.
800
Participants
4.8/5
Satisfaction
0
Safety incidents
“All four waves were identical in standard — employees felt it was fair and our admin team barely had to firefight.”— HR Director, A listed Shenzhen tech company
China leadership team of a multinational manufacturer
Manufacturing · 36 pax · 2026
Challenge
A mixed Chinese-German team needed a fully English environment and a Chinese cultural experience rather than standard outdoor training.
Approach
A bespoke Ge Hong wellness programme: morning Tai Chi, herbal sachet workshop, private Hakka courtyard dinner and a strategy co-creation session, with bilingual hosting and English materials.
Result
100% of the strategic agenda items were completed, satisfaction among foreign executives 4.9/5.0, and the format is now a fixed annual item.
36
Participants
4.9/5
Foreign exec satisfaction
100%
Agenda completion
“The first team event in China where no one had to rescue the translation — and the cultural content had real depth.”— China GM, China leadership team of a multinational manufacturer
An international school in Guangzhou
Education · 180 pax · 2025
Challenge
Bilingual execution aligned to the IB curriculum, with quantifiable learning outcomes to report to parents.
Approach
A dual farming-and-industry module with bilingual workbooks, curriculum mapping and pre/post tests; study reports were returned to the school for archiving.
Result
Average knowledge-test scores rose 27%, parent satisfaction 4.9/5.0, and the programme became a fixed annual item.
180
Students & teachers
+27%
Test score gain
1:15
Staff ratio
“The safety ratio and bilingual workbooks were delivered — almost no complaints in the parent group.”— Study Tour Lead, An international school in Guangzhou
Labour union of a state-owned enterprise
Energy / State-owned · 120 pax · 2025
Challenge
Ages spanned 28–72 with a high share of chronic conditions and limited mobility, requiring on-team medical cover and strict budget control.
Approach
A slow-paced itinerary with on-team medics and chronic-condition set meals; walking limited to 2 km with an accessible vehicle on standby.
Result
Zero health incidents, satisfaction 4.7/5.0, costs 3% under budget, and the union placed two further orders.
120
Participants
0
Health incidents
-3%
Under budget
“Our seniors and colleagues with chronic conditions were genuinely looked after — rare with other operators.”— Union Chair, Labour union of a state-owned enterprise
An inbound operator in Southeast Asia
Travel / B2B · 14 groups / yr · 2025–2026
Challenge
Required net-rate settlement, English confirmations, predictable peak-season allocation and consolidated billing.
Approach
An annual bilingual service agreement locking peak-season room and vehicle allocations and net rates, consolidated monthly statements, 24/7 duty desk and 15-minute incident response.
Result
Fourteen groups with zero major complaints, 100% peak-season allocation honoured, repeat business plus Hong Kong and Chaoshan extensions.
14
Groups per year
100%
Allocation honoured
15min
Incident response
“Honouring net-rate allocations in peak season is the core reason we keep working together.”— Head of Procurement, An inbound operator in Southeast Asia
Boluo County tourism body & local merchant alliance
Government / Destination · 46 merchants · 2024–2026
Challenge
Uneven quality across local lodges and restaurants drove concentrated visitor complaints, with no enforceable standard or training mechanism.
Approach
Rolled out the eight-dimension standard and certification system with quarterly training and mystery-shopper audits, plus public delisting and compensation-first mechanisms.
Result
46 merchants certified, complaint rate down 62%, peak-season ADR up 18% with occupancy rising in parallel.
46
Certified merchants
-62%
Complaint rate
+18%
Average daily rate
“Because the certification can be revoked, merchants actually take it seriously — no previous rating scheme achieved that.”— Destination Project Lead, Boluo County tourism body & local merchant alliance
SERVICE GUARANTEE
Service Guarantees
Six commitments written into the contract.
Standards in the contract
Lodging grade, meal standard, vehicle class, guide credentials and insurance limits all quantified in the contract.
Compensation-first
XIANRUAN pays first, then recovers from the vendor — zero friction for the client.
24/7 bilingual response
Bilingual concierges 24/7, incident response within 15 minutes, on site within 30.
Price protection
No increases after signing; if a lower like-for-like rate exists, we refund twice the difference.
Compliant invoicing
VAT invoices (general/special), bilingual contracts, corporate settlement — audit-ready.
Data & privacy
Client lists and itineraries are never shared; handled per GDPR and China PIPL.
FAQ
Frequently Asked Questions
Is XIANRUAN a factory, a trading company or a DMC?
We are all three with one clear role: brand operator and standard-setter. On services we run our own operations centre and fleet while integrating 100+ certified lodges, restaurants, farms and study bases under unified dispatch. On goods we own the mugwort plantation and processing workshop for OEM export. Every delivery is contracted, settled and warranted by XIANRUAN.
What are your minimum group sizes and MOQs?
Services: inbound FIT from 2 pax, wellness day tour from 10, team building from 20, study tours from 20. Goods: specialty gift boxes from 50 (OEM 500), mugwort sets from 100 (OEM 1,000). Below minimum we handle it as a private departure or sample order.
What does the quote include and how long is it valid?
Quotes itemise lodging grade, meal standard, vehicle class, entries, guide language, insurance limits and service fees; personal spending and optional items are excluded. Standard validity is 14 days; for peak season (Apr–May, Sep–Nov) lock pricing 21 days ahead. No increases after signing.
Can you sign English contracts and issue invoices?
Yes. We issue bilingual service agreements and both general and special VAT invoices, with monthly settlement for corporate accounts. The operating entity is Shenzhen Leijun Technology Co., Ltd., settling via corporate bank account — audit-ready for procurement.
Which payment methods do you accept? Can we settle in USD?
We accept corporate T/T, Stripe, PayPal and Alipay global collection, in CNY or USD. First engagements usually require a 30% deposit with the balance settled before departure or shipment; annual framework clients may apply for monthly settlement.
What are your booking lead times and delivery times?
Day tours need 3 days, multi-day wellness and team building 7–15 days, large MICE ideally 30 days. Goods: stock ships in 3–5 days, OEM bulk in 15–20 days. Peak-season room and vehicle allocations should be locked early.
GET IN TOUCH
Start your next programme with confidence
Send your brief — receive itinerary, pricing and contract terms within 48 hours.